No need to bother about the replacement of your phone if it is defective, lost, or stolen. Cintex Wireless replacement policy will cover you up.
This article speaks out about the Cintex Wireless replacement policy!! The information that is shared here is completely reliable and answers all questions regarding the replacement of your phone.
So, let’s walk through this step-by-step comprehensive guide to know how you can apply for the replacement of a Cintex Wireless free phone and how Cintex Wireless will respond to you.
Keep reading the article and sort out the issue of a defective, lost, or stolen phone without any ado.
Can I apply for the Cintex Wireless replacement phones?
Have you purchased the phone from Cintex Wireless? If yes, you can apply for the Cintex Wireless replacement phone within a limited time.
Cintex Wireless is known for offering subsidized phones plus zero-cost broadband connections to customers. Anyone who is income-eligible or has participated in any government assistance program can apply for a free smartphone.
Once you purchase the high-end smartphone of Cintex Wireless, you are given a period to apply for the replacement policy.
Check the date when you purchased the phone and the warranty period issued with your device.
If you are in the warranty period, you can apply for the Cintex Wireless replacement phone.
What should I do if my phone is defective?
Is the defective phone purchased through Cintex Wireless? If yes, you have all the right to ask for its replacement from the company as soon as possible.
But before applying for the Cintex Wireless replacement phone, you should know its replacement policy. When you purchased the phone, you were provided with a warranty period. This warranty period starts from the date you purchased the smartphone and is valid for 15 days.
If there is any trouble or defect within 15 days of the warranty period of your device, you will get a new model without any ado. So, check your warranty receipt to see whether its warranty period is valid or not.
Afterward, you have to apply for the phone’s replacement. If your request regarding the replacement/refund is sanctioned, you have to return your handset to the company with all the accessories that you received at the time of purchasing the phone.
How can I apply for the Cintex Wireless replacement phone?
You have only 15 days to apply for the Cintex Wireless replacement phone. You can only ask for the replacement of a defective handset. But if your handset is broken or damaged, you won’t be able to claim a replacement from the company. So, you have three ways to register your request for replacement with Cintex Wireless:
1. Customer Care Support
You should make a call to the Cintex Wireless customer care support at +1 (855) 655 3097. The customer care representative will ask for the reason for making the call. You should tell him precisely that your phone is defective and you want to replace it. You should explain how your phone is defective to convince him. Then, he will inquire about your warranty period. Finally, he will ask about your date of birth and social security number to confirm your identity. When he is satisfied with all your answers, he will register your request for a replacement phone.
Then, you have to send your defective phone to the company’s address.
2. Email
You can make a replacement request via an email to the company. The email address is [email protected]
Explain clearly which issue you are encountering on the phone. If possible, you should attach a photo of the defective phone with your email. This will speed up the process. You will get the approval on the replacement of the phone within 2 days.
3. Online
You can ask for the replacement or refund of the Cintex Wireless phone via https://cintexwireless.com/contact. Follow the following steps to do it:
- Head to the website https://cintexwireless.com/contact.
- Provide the details in the application form.
- Input full name, registered email address, phone number, date of birth, last four digits of social security number, and enrollment ID carefully.
- Select a reason from the drop-down menu.
- Upload an image of the defective model.
- Ask the question if you have any.
- Click on submit.
Can I request a refund for the phone?
Yes, you can request a refund for the phone. But the warranty period is applicable for 15 days only since you purchased it from the company. Usually, refund requests are approved when the customer gets the delivery of the wrong product on the order.
When you send the handset to the company’s address, you should make sure that you are sending it in the same condition and with the same packaging as you have received it. Don’t forget to return all the accessories with the phone.
How can I request easy refunds on the phone?
Do you want to get a refund on your purchased phone because the phone that you ordered is different from the phone model you ordered? Right?
Go through the following steps to apply for easy refunds from the company:
- Go to the website https://cintexwireless.com/contact.
- Enter full name, registered email address, phone number, date of birth, last four digits of social security number, and enrollment ID carefully in the application form.
- Select a reason from the drop-down menu.
- Click on the Request a refund.
- Enter all the details, including phone model, device ID /IMEI, SIM card/UCCID, Transaction date, amount, last 4 digits of SSN, and name on the card.
- Select an image of the defective model.
- Ask the question if you have any.
- Click on submit.
What should I do if my phone is lost or stolen?
If your phone is lost or stolen, you have to report this incident to Cintex Wireless. You should make a phone call to customer care support at +1 (855) 655 3097.
The company’s customer care representative will assist you. He will verify your identity and deactivate your account temporarily. In this way, nobody will be able to use your phone for illegal purposes or fraudulent activities.
Then, you will get a time of 30 days to purchase a new phone and activate your Cintex Wireless. But if you fail to do it within 30 days, your account will be deleted permanently by the company.
Can I ask for the replacement of a defective SIM card?
Yes, you can ask for the replacement of a defective SIM card within 15 days of its receiving. You should make a call to the customer care center at +1 (855) 655 3097. Alternatively, you can make a replacement request via email i.e., [email protected]
But if your SIM card is damaged or broken, your request for a replacement will not be accepted.
What is the fee for the Cintex Wireless replacement phones?
You don’t need to pay anything for the replacement of the phone. The company Cintex Wireless is accountable for this for 15 days. The company never asks you to pay any fee to replace your phone model.
How can I extend my warranty period on the purchased phone from Cintex Wireless?
On the whole, Cintex Wireless provides the phones to customers with a warranty period of 15 days only. This warranty period is to replace the phone in case it is defective.
But if you want to extend the warranty period on your purchased phone, you should contact the phone’s manufacturer. He will provide you with an extended warranty. In case your phone becomes defective within that warranty period, you can ask for a repair or replacement of the phone from the manufacturer.
In this way, you will be able to enjoy an extended warranty period on the purchased phone from Cintex Wireless.
What should I do if my phone malfunctions?
If your phone malfunctions, you should call the customer care center at +1 (855) 655 3097. The customer care executive will guide you to follow the steps to fix the issue. Follow the steps as told by him and resolve the issue. But if the problem persists, ask for a replacement of the phone if your phone is within the warranty period. Otherwise, take the help of the manufacturer or any technician to repair the phone.
End Note
In a nutshell, Cintex Wireless’s replacement phone policy is very easy to understand. You have only a 15-day warranty period from the date of purchasing the phone. This warranty applies only to those phones which are defective. If your phone is damaged or broken accidentally, you can’t claim for its replacement. To know about the extended warranty time, contact your phone’s manufacturer.
